Part I The nature and purpose of counselling 1 What is counselling? 2 The counselling relationship 3 Influence of the counsellor's values Part II Foundation skills 4 Learning foundation skills 5 Joining and listening 6 Reflection of content (paraphrasing) 7 Reflection of feelings 8 Reflection of content and feelings 9 Use and abuse of questions 10 Summarising 11 Matching language and metaphor 12 Creating comfortable closure Part III Promoting change 13 Various approaches to counselling 14 Working collaboratively 15 An integrative approach to helping a person change 16 Combining skills to facilitate the change process Part IV Additional skills for promoting change 17 Normalising 18 Using the 'here and now' experience 19 Confrontation 20 Challenging self-destructive beliefs 21 Externalising 22 Solution-focused counselling skills 23 Exploring polarities 24 Reframing 25 Making decisions 26 Facilitating action 27 Experiential counselling skills 28 Facilitating relaxation Part V Dealing with particular problems 29 Counselling those troubled by addiction 30 Counselling those troubled by anger 31 Counselling those troubled by depression 32 Counselling those troubled by grief and loss Part VI Telephone counselling and crisis intervention 33 Telephone counselling 34 Crisis intervention 35 Responding to suicidal intentions Part VII Professional issues 36 The counselling environment 37 Keeping records of counselling sessions 38 Cultural issues 39 Confidentiality and other ethical issues 40 Counsellor training and the need for supervision 41 Looking after yourself